Ascension St. Thomas Patient Portal

In the digital age, healthcare has made significant strides in improving patient access to information and services. One such advancement is the implementation of patient portals. Ascension St. Thomas, a leading healthcare provider, offers a comprehensive patient portal designed to enhance patient experience, streamline communication, and provide easy access to health records and services. This article delves into the features, benefits, and usage of the Ascension St. Thomas Patient Portal.

Ascension St. Thomas Patient Portal

The Ascension St. Thomas Patient Portal is an online platform that allows patients to access their health information securely and conveniently. It is designed to improve the interaction between patients and healthcare providers, offering a range of functionalities that support better health management. Key features of the portal include:

Access to Medical Records: Patients can view their health history, including lab results, diagnoses, and treatment plans.

Appointment Scheduling: The portal allows users to schedule, reschedule, or cancel appointments with ease.

Prescription Management: Patients can request prescription refills and view their current medications.

Secure Messaging: The portal facilitates secure communication between patients and their healthcare providers.

Billing and Payments: Patients can view their billing statements and make payments online.

Health Reminders: The portal provides reminders for upcoming appointments, vaccinations, and screenings.

Benefits of the Ascension St. Thomas Patient Portal

The patient portal offers numerous benefits that enhance the overall patient experience:

Convenience: Patients can access their health information and services from anywhere at any time, eliminating the need for phone calls or in-person visits.

Improved Communication: Secure messaging allows for direct and timely communication with healthcare providers, ensuring that questions and concerns are addressed promptly.

Enhanced Health Management: By providing easy access to medical records and health reminders, the portal helps patients stay on top of their health and make informed decisions.

Time Savings: Online appointment scheduling and prescription refills save time and reduce the need for administrative tasks.

Financial Transparency: Online billing and payment options provide a clear view of medical expenses, making it easier for patients to manage their healthcare finances.

How to Use the Ascension St. Thomas Patient Portal

Registration and Login

To begin using the Ascension St. Thomas Patient Portal, patients must first register for an account. The registration process typically involves the following steps:

Ascension St. Thomas Patient Portal

Visit the Portal Website: Go to the Ascension St. Thomas Patient Portal website.

Click on ‘Sign Up’: Locate the sign-up option and click on it to start the registration process.

Enter Personal Information: Provide necessary personal details such as name, date of birth, and contact information.

Verify Identity: Patients may need to verify their identity through a security process, which could include answering security questions or receiving a verification code via email or SMS.

Create a Username and Password: Choose a unique username and a strong password to secure the account.

Once registered, patients can log in to the portal using their username and password.

Navigating the Portal

After logging in, patients will find a user-friendly interface with various sections:

Dashboard: An overview of recent activity, upcoming appointments, and important notifications.

Medical Records: Access to health history, lab results, and visit summaries.

Appointments: Schedule new appointments or manage existing ones.

Prescriptions: Request refills and view current medications.

Messages: Communicate securely with healthcare providers.

Billing: View and pay medical bills.

Tips for Maximizing Portal Use

Regularly Update Information: Ensure personal information and contact details are up to date.

Check Notifications: Keep an eye on notifications for important updates or reminders.

Use Secure Messaging: Take advantage of secure messaging to ask questions or request information from healthcare providers.

Explore All Features: Familiarize yourself with all the available features to fully utilize the portal’s capabilities.

Frequently Asked Questions (FAQ)

1. How do I register for the Ascension St. Thomas Patient Portal?

To register, visit the Ascension St. Thomas Patient Portal website and click on ‘Sign Up.’ Follow the prompts to provide personal information, verify your identity, and create a username and password.

2. Is there a fee to use the patient portal?

No, the Ascension St. Thomas Patient Portal is a free service provided to patients.

3. What if I forget my password?

If you forget your password, click on the ‘Forgot Password’ link on the login page. Follow the instructions to reset your password, which may involve receiving a verification code via email or SMS.

4. Can I access the portal from my mobile device?

Yes, the Ascension St. Thomas Patient Portal is accessible from mobile devices through a web browser or a dedicated mobile app, if available.

5. How secure is my information on the patient portal?

The portal uses advanced security measures, including encryption and secure login protocols, to protect patient information and ensure privacy.

6. Can I view my family members’ health records on the portal?

With proper authorization, you can access the health records of family members, such as children or elderly parents, through the portal’s proxy access feature.


The Ascension St. Thomas Patient Portal is a valuable tool for enhancing patient experience and improving healthcare management. By providing easy access to medical records, appointment scheduling, prescription management, secure messaging, and online billing, the portal empowers patients to take an active role in their health. With its user-friendly interface and robust security features, the Ascension St. Thomas Patient Portal is an essential resource for modern healthcare.

Shivika Rao
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